10 Things Airbnb Hosts Can Do Better

A rental from Airbnb gives you more than a hotel room for less money. What’s not to love?

Steve and I are currently in our twenty-fifth Airbnb rental since beginning our worldwide travels in April 2018. Overall our experiences have been very good. Even so, we have identified ten things Airbnb hosts can do better.

For even more information you can read about our Airbnb experiences during our first year of travel in Lessons From Airbnb.

Much More Good Than Bad

Now that we have our groove on we can quickly identify apartments that meet our needs. Since we typically rent for four weeks we look for a full kitchen with a range, a full-size refrigerator, a separate bedroom, a clothes washer (a dryer is a plus but not common in many cities), and of course wifi. We also look for a living room that looks comfortable to relax in after having stayed in one place with a very cheap sofa that sat low on the floor in front of a TV that was only a foot below the ceiling. Seriously, you haven’t seen anything until you see the weird ways people chose to decorate.

Most of our hosts have done a great job of providing a clean and pleasant environment. Many have provided welcome food. Wine is definitely appreciated but we really appreciate having a few bottles of drinking water available, especially in places where the tap water isn’t safe to drink. We have found the linens to be clean and in good repair, and there is usually at least one flat-screen TV.

Basket of red, yellow, purple, and white flowers
One host left these charming flowers along with chocolate and wine.

I could go on and on about the pleasure of staying with hosts who care about the quality of their guests’ experience. But this article is about the things hosts can do better. We have repeatedly found hosts coming up short in these ten areas:

Little Things Mean a Lot
1. More Hangers Please

Our rentals have always had clothes hangers. They have almost always had too few hangers. Six seems to be the number of hangers hosts feel their guests will need. I can tell them right now, we need more hangers! At least six per person. Preferably more. We have begun carrying our own hangers but would prefer not to.

2. And More Than One Mirror
A monkey looking into a mirror
Photo credit Andre Mouton on Unsplash.com

We usually have only one bathroom. Not always fun if you are traveling with another person (if you get my drift). We carry a bottle of Poo~Pourri for this very reason. Even so, you don’t always want to enter that room immediately after someone else has used it.

This can be a problem if you are getting ready to go out and need a mirror. Or maybe someone else is trying to get ready at the same time. That leads to our second request. A mirror outside of the bathroom. Extra points if it is a full-length mirror.

3. Speaking of Bathrooms

Maybe because we are staying in one place for so long we are sensitive to storage space. Many bathrooms have an under sink cabinet where you can store toiletries. Most of them also have wall space above the toilet that is usually filled with a cheap picture. How about some shelves there instead so guests can have their toiletries visible and easily accessible?

White floating shelves in pristine bathroom
Photo credit Andrea Davis on Unsplash.com
4. Damp Towels Are No Fun

Hosts are expected to provide one bath towel for each guest. A few will go the extra mile and provide more. This is usually not a problem. However, if the rental is in a building with a swimming pool or a hot tub it would be nice for the hosts to provide two towels per guest. It isn’t fun to dry off at the pool and then have to dry off from your shower with the damp, chlorine scented towel.

5. One More Bathroom Suggestion

Another thing that is often lacking is a mat to use in front of the shower or tub. Guests really don’t want to be drying off with the same towel that was just on the floor.

6. Decent Beds, So-So Sofas

We usually find the beds in our rentals to be roomy and comfortable. Unfortunately, we can’t say the same about the sofas. It is rare that we have one that is really comfortable for stretching out after a busy day of sightseeing. Too often the sofas are little more than cheap futons. Not a plus.

We realize furniture isn’t cheap and you are hosting an Airbnb to make money, not get into Architectural Digest. Even so, you can’t put a price tag on a comfy sofa. One that guests can stretch out on. Like this:

Dark gray L-shaped sofa in a living room.
Photo credit Sven Brandsma on Unsplash.com
7. Vacuum Maintenance Sucks

Many units have a vacuum for the guests to use. Steve is the vacuum handler in our house, and I can’t remember the last time he used a vacuum without having to empty it, or even unclog it, first.

Since most units have hard floors rather than carpet, a broom and a dustpan are preferable to a clogged vacuum.

8. Help Us Find Our Way

Yes, we have Google Maps but it isn’t foolproof. We really appreciate it when a host provides an up-to-date street map of the area. We recently stayed in one apartment where they had several copies (like about 20) so we didn’t feel bad about taking one and writing on it.

I know we can buy a paper map, but it is getting harder and harder to find them, and who wants to spend their travel time map shopping?

The Two Biggies
9. We Have Spring Cleaning For a Reason
Sign reading “This house was clean yesterday - we’re sorry you missed it.”
Photo credit Jonathan Francisca on Unsplash.com

It is a pleasure to stay in a new listing. Everything is freshly painted and color-coordinated. Appliances are out of the box shiny and have the latest bells and whistles. But nothing stays new forever. One thing that seems to be lacking is deep cleaning. Yes, the kitchen and bathroom get wiped down after each guest. The floors get washed and the bedding and towels laundered.

But what about the dust on the woodwork, the calcium deposits on the showerhead, or dirty air conditioning filters? An annual deep cleaning would go a long way towards keeping the unit like new for each guest.

10. This is the Big One

This is where hosts or their cleaning people drop the ball big time. I can’t tell you how many times we have had to scrub pots and pans or kitchen utensils because a previous guest did not clean it well and the person who cleaned up after the guest left never thought to check on the items in the kitchen cabinets and drawers.

Occasionally an item has been so rusty or crusty that we chose to buy our own instead of using it.

Heads up to all hosts and cleaning people. Please keep an eye on the kitchen tools and appliances!

A Quick List

Here is a list of the things we would like to see more hosts provide:

More clothes hangers
A mirror outside of the bathroom
Shelves in the bathroom
Extra towels if there is a pool or jacuzzi
A bath mat
A comfy, cozy sofa
A clean vacuum
A current local street map

And two things we wish they would do a better job of:
Spring cleaning
Checking the condition of kitchen appliances and tools

Thank You Hosts

Overall Airbnb is a godsend for travelers. Every host who is making a sincere effort to provide a safe and comfortable place for his guests is to be commended.

Hopefully, this can be a wake-up call to those hosts who are coming up short on the last two items and maybe, just maybe, some wonderful hosts will step up on the first eight.

Happy traveling,
Linda

Featured image by Pineapple Supply Co. on Unsplash

Lessons From Airbnb

In this post I will share some of our Airbnb experiences and the lessons we learned from them. If you are in a hurry you can scroll to the last section The Big Lesson (in table of contents below).

During the eight months that we traveled in 2018, we stayed in twelve Airbnbs. The option to rent apartments at reasonable rates helps make full-time travel affordable. While Airbnb is not the only place to book short-term accommodations, it is probably the most well-known. We have relied on it and continue to do so. However, it was not without some bumps. One host misrepresented his apartment, leaving us with a curtain in place of a bathroom door. Another host canceled our reservation 11 days before our arrival date. But possibly the strangest thing was the solid block of ice in the freezer in our rental in Croatia. Despite these and some other issues, we learned to make Airbnb work for us, and you can too.

A Not So Smooth Start

After our first three months on the road, we were losing faith in our go-to accommodation booking site, Airbnb. We were initially drawn to Airbnb because of the wide range of choices worldwide and the fact that many hosts offer deep discounts for stays of 28 days or more. This fit in perfectly with our plans to spend one month in each location.

We got off to a less than promising start. Our first booking was an apartment in Barcelona. It was an instant book. Just push the button and your stay is scheduled. So we booked it and immediately posted this milestone to Facebook. We were on our way!

The next day we got a message from Manuel, the host, saying the price was wrong. He didn’t name a new price but asked us to make an offer. We said no and asked him to cancel the reservation. If you cancel an Airbnb reservation of 28 days or more (long-term in Airbnb land) you are liable for the first month’s fee. But Manuel wouldn’t budge.

After waiting several days for Manuel to cancel the reservation I called Airbnb and they said the best thing was for us to cancel and there would be no penalty.

With that taken care of we were able to book another apartment in Barcelona for $500 more than the first one. It had two bedrooms, a kitchen, a small balcony, and I kid you not, a washing machine on the rooftop patio.

Lesson learned – do not instant book.

We now communicate with the host before booking. We verify the dates and price and ask any questions about the accommodation at this time.

A small living room with a sofa, a table with two chairs, and a refrigerator
The living room of our apartment in Barcelona. It was safe and clean, but nothing special. And yes, the refrigerator was in the living room.
Two chairs and a smaill table with a stuffed hedgehog on a balcony
Our tiny balcony in Barcelona. Hedgie loved watching the action from up there.
Next Stop – Paris

We were so excited to find a studio for $1,000 US per month. From the description, we knew it was small and we knew that $1,000 per month was very inexpensive for Paris. We planned to spend two months in Paris, so we grabbed this baby. The minute we walked in we knew that there was no way we could spend two months there.

There is small, and there is microscopic. The whole place was about 100 square feet. In addition, two things in the posting were misleading. First, there was a picture of a Murphy bed with shelving on either side. There was a Murphy bed, but no shelving because there wasn’t room for any. Second, there was a review stating that the bathroom didn’t have a door, with a reply from the host saying there was a door. Unless door has a different meaning in France this was a lie. There was a curtain separating the bathroom/kitchen area from the living/sleeping area. And it didn’t even go all the way across. Because of these two issues, the host agreed to let us out of the second month without penalty.

Are with a shower door, toilet, small sink, and towel warmer
The bathroom area in our Paris apartment. Note the tiny sink above the toilet. It did have an amazing shower though.
A foldable table and chair set in front of a shower stall and toilet
A foldable table and chair that became my early morning workplace while Steve slept.

Lesson learned – never book a place for more than one month. We can tolerate most places for that long.

Second lesson learned – always verify that there is a door on the bathroom. Only half kidding here.

Now What?

With the second month’s Paris lodging canceled we decided to go to Strasbourg, France for one month. We had to scramble because it was tourist season, but we found a place. We practiced the first lesson by communicating with the host before booking and came to an agreement with the host.

Eleven days before we were scheduled to arrive she asked for an increase of 54%. We said no. She replied by saying we should cancel the booking. She wanted to avoid the penalties Airbnb imposes on hosts when they cancel a reservation. These include financial penalties and a review stating that the host canceled. We told her that since she had changed the terms she would have to cancel it, which she eventually did.

I was surprised that she did not get a review that said she had canceled. When I asked Airbnb support about this they said they didn’t post a review about her canceling because she had a good history. Great way to support your customers, Airbnb.

We ended up finding a place in Strasbourg that turned out to be nearly perfect. It was clean, spacious, and uncluttered. It was a little higher than our budget but we were happy to pay the difference because it had a real door on the bathroom. Even if it was a sliding door that tended to open on a whim, requiring the use of a doorstop to guarantee privacy.

Lesson learned – do not book with any host whose comments show that they canceled a reservation unless the host provides a good reason.

We realize that emergencies happen. Airbnb gives hosts the option of responding to a cancellation post. If they don’t respond we can only assume that they did not have a very good reason to cancel on a past guest.

Airbnb in Our Future

During this time we had three more reservations booked through Airbnb, two of them long-term. We were feeling a little trapped but knew we had to make the best of it. I am happy to report that all these apartments had good, solid bathroom doors. But that doesn’t mean there weren’t other issues.

The next stay was three nights in London. We found what appeared to be a lovely two-bedroom flat, but it turned out to be quite dirty. The problems included food left in the sink, odor in the refrigerator, mold in the shower, stains on a curtain, and cooking supplies that belonged in the garbage.

The bottom of a stained curtain
Stains on the curtain of our London rental. Yuck!

I immediately messaged the host to let him know. I suggested he might want to see the apartment’s condition since he worked only two doors away. He did not respond to this. He did offer to have the cleaning crew come back. We declined. Since we only had two full days in London we didn’t want to spend them waiting for and watching cleaners and we weren’t comfortable leaving them with our belongings. And what assurance did we have that they would do a better job since he was not taking responsibility to check on them?

Since it was a short stay we decided to make the best of it. Because of the condition of the kitchen, we ate all meals out. Oh, darn! We were amused that his review of us included that “the apartment was returned clean and tidy”. What?????

No new lesson here. Sometimes you just chalk it up to experience and move on.

On to Zagreb, Croatia

Our next stop was Zagreb, Croatia. We booked a spacious apartment for only $813 US. It had air conditioning and was relatively clean and very comfortable. And it had a real door on the bathroom. There was only one problem, a solid block of ice in the freezer.

A frozen solid freezer
At least the freezer was cold.

We were shown into the apartment by Mladen, a friend of our host. He did not speak English, and we don’t speak Croatian. Steve set about looking around the apartment. He opened the freezer door and saw the ice. Mladen quickly ran over signally “no” and firmly shut the door. OK, so we didn’t have use of the freezer, no big deal.

Shortly after he left we had a message from our host telling us that we must not use the freezer to cool the apartment and if the refrigerator breaks we will be charged for it.

The next day Steve offered to defrost the freezer. Our host’s response was quite chilly. She told Steve not to touch it. She ended up sending Mladen over to take care of it. It turned out the entire freezer was a block of ice, so this problem had been going on for a while. We couldn’t understand why it wasn’t taken care of earlier.

Aside from this issue we had a great stay in this apartment and managed to put this issue behind us when dealing with our host.

Lesson learned – take pictures of any problem areas as soon as you arrive, and discuss the big ones with the host.

We’ve actually been doing this from the beginning. The other thing we do is take pictures before we move any items so we can put them back before we leave.

Lesson reinforced – You can’t make this stuff up.

Discovering Superhosts

While in Zagreb we took a side trip to Split, a small beach town on the Adriatic Sea. This time we rented from a Superhost. We were there for three nights and this was a wonderful Airbnb experience.

Superhosts are Airbnb hosts who have met several requirements including receiving high scores from guests, having no cancellations by the host except in extreme cases, and having a high rate of response to inquiries.

Lesson learned – Rent from Superhosts whenever possible. You may still encounter a problem, but it is less likely.

All’s Well That End Well

The seventh apartment we stayed in was in Bucharest, Romania. The host of this one was not a Superhost because we booked it before we instituted that policy. Nevertheless, it turned out to be a very good stay. The apartment was as advertised and the host was readily available even though she was out of the country. And the bathroom had a real door. We were on quite a roll.

During the rest of the year, we stayed in six more Airbnbs including a sailboat in Lisbon. All but one host was a Superhost.  Except for some mild seasickness on the boat, all of these stays were wonderful.

A white sail boat at dock
Our temporary floating home in Lisbon
A toy hedgehog sitting at a sailboat’s wheel
Hedgie settling into life at sea
The Big Lesson

Don’t throw the baby out with the bathwater. We got off to a less than great start with Airbnb, but it has some serious pluses for long-term travelers. It offers affordable places to stay, it has a very user-friendly search experience, and it has very good support response.

Through trial and error, we learned to make Airbnb work for us and you can too by using these five rules:

1. Do not instant book. Communicate with the host before booking to verify the dates and price and get answers to any questions or concerns you have.

2. Do not book one place for a longer period of time for which you can deal with a less than ideal situation. For us it’s one month, for you it might be different.

3. Avoid hosts who have unexplained cancellations.

4. Document problems upon arrival.

5. Book with Superhosts whenever possible.

Happy traveling,
Linda

Featured photo by Deborah Cortelazzi on Unsplash.com Continue reading “Lessons From Airbnb”