10 Things Airbnb Hosts Can Do Better

A rental from Airbnb gives you more than a hotel room for less money. What’s not to love?

Steve and I are currently in our twenty-fifth Airbnb rental since beginning our worldwide travels in April 2018. Overall our experiences have been very good. Even so, we have identified ten things Airbnb hosts can do better.

For even more information you can read about our Airbnb experiences during our first year of travel in Lessons From Airbnb.

Much More Good Than Bad

Now that we have our groove on we can quickly identify apartments that meet our needs. Since we typically rent for four weeks we look for a full kitchen with a range, a full-size refrigerator, a separate bedroom, a clothes washer (a dryer is a plus but not common in many cities), and of course wifi. We also look for a living room that looks comfortable to relax in after having stayed in one place with a very cheap sofa that sat low on the floor in front of a TV that was only a foot below the ceiling. Seriously, you haven’t seen anything until you see the weird ways people chose to decorate.

Most of our hosts have done a great job of providing a clean and pleasant environment. Many have provided welcome food. Wine is definitely appreciated but we really appreciate having a few bottles of drinking water available, especially in places where the tap water isn’t safe to drink. We have found the linens to be clean and in good repair, and there is usually at least one flat-screen TV.

Basket of flowers
One host left these pretty flowers along with chocolate and wine.

I could go on and on about the pleasure of staying with hosts who care about the quality of their guests’ experience. But this article is about the things hosts can do better. We have repeatedly found hosts coming up short in these ten areas:

Little Things Mean a Lot
1. More Hangers Please

Our rentals have always had clothes hangers. They have almost always had too few hangers. Six seems to be the number of hangers hosts feel their guests will need. I can tell them right now, we need more hangers! At least six per person. Preferably more. We have begun carrying our own hangers but would prefer not to.

2. And More Than One Mirror
Monkey looking in a mirror
Photo credit Andre Mouton on Unsplash.com

We usually have only one bathroom. Not always fun if you are traveling with another person (if you get my drift). We carry a bottle of Poo~Pourri for this very reason. Even so, you don’t always want to enter that room immediately after someone else has used it.

This can be a problem if you are getting ready to go out and need a mirror. Or maybe someone else is trying to get ready at the same time. That leads to our second request. A mirror outside of the bathroom. Extra points if it is a full-length mirror.

3. Speaking of Bathrooms

Maybe because we are staying in one place for so long we are sensitive to storage space. Many bathrooms have an under sink cabinet where you can store toiletries. Most of them also have wall space above the toilet that is usually filled with a cheap picture. How about some shelves there instead so guests can have their toiletries visible and easily accessible?

Bathroom shelves
Photo credit Andrea Davis on Unsplash.com
4. Damp Towels Are No Fun

Hosts are expected to provide one bath towel for each guest. A few will go the extra mile and provide more. This is usually not a problem. However, if the rental is in a building with a swimming pool or a hot tub it would be nice for the hosts to provide two towels per guest. It isn’t fun to dry off at the pool and then have to dry off from your shower with the damp, chlorine scented towel.

5. One More Bathroom Suggestion

Another thing that is often lacking is a mat to use in front of the shower or tub. Guests really don’t want to be drying off with the same towel that was just on the floor.

6. Decent Beds, So-So Sofas

We usually find the beds in our rentals to be roomy and comfortable. Unfortunately, we can’t say the same about the sofas. It is rare that we have one that is really comfortable for stretching out after a busy day of sightseeing. Too often the sofas are little more than cheap futons. Not a plus.

We realize furniture isn’t cheap and you are hosting an Airbnb to make money, not get into Architectural Digest. Even so, you can’t put a price tag on a comfy sofa. One that guests can stretch out on. Like this:

L-shaped sofa in a living room
Photo credit Sven Brandsma on Unsplash.com
7. Vacuum Maintenance Sucks

Many units have a vacuum for the guests to use. Steve is the vacuum handler in our house, and I can’t remember the last time he used a vacuum without having to empty it, or even unclog it, first.

Since most units have hard floors rather than carpet, a broom and a dustpan are preferable to a clogged vacuum.

8. Help Us Find Our Way

Yes, we have Google Maps but it isn’t foolproof. We really appreciate it when a host provides an up-to-date street map of the area. We recently stayed in one apartment where they had several copies (like about 20) so we didn’t feel bad about taking one and writing on it.

I know we can buy a paper map, but it is getting harder and harder to find them, and who wants to spend their travel time map shopping?

The Two Biggies
9. We Have Spring Cleaning For a Reason
Clean house sign
Photo credit Jonathan Francisca on Unsplash.com

It is a pleasure to stay in a new listing. Everything is freshly painted and color-coordinated. Appliances are out of the box shiny and have the latest bells and whistles. But nothing stays new forever. One thing that seems to be lacking is deep cleaning. Yes, the kitchen and bathroom get wiped down after each guest. The floors get washed and the bedding and towels laundered.

But what about the dust on the woodwork, the calcium deposits on the showerhead, or dirty air conditioning filters? An annual deep cleaning would go a long way towards keeping the unit like new for each guest.

10. This is the Big One

This is where hosts or their cleaning people drop the ball big time. I can’t tell you how many times we have had to scrub pots and pans or kitchen utensils because a previous guest did not clean it well and the person who cleaned up after the guest left never thought to check on the items in the kitchen cabinets and drawers.

Occasionally an item has been so rusty or crusty that we chose to buy our own instead of using it.

Heads up to all hosts and cleaning people. Please keep an eye on the kitchen tools and appliances!

A Quick List

Here is a list of the things we would like to see more hosts provide:

More clothes hangers
A mirror outside of the bathroom
Shelves in the bathroom
Extra towels if there is a pool or jacuzzi
A bath mat
A comfy, cozy sofa
A clean vacuum
A current local street map

And two things we wish they would do a better job of:
Spring cleaning
Checking the condition of kitchen appliances and tools

Thank You Hosts

Overall Airbnb is a godsend for travelers. Every host who is making a sincere effort to provide a safe and comfortable place for his guests is to be commended.

Hopefully, this can be a wake-up call to those hosts who are coming up short on the last two items and maybe, just maybe, some wonderful hosts will step up on the first eight.

Happy traveling,

Featured image by Pineapple Supply Co. on Unsplash

Lessons From Airbnb

In this post I will share some of our Airbnb experiences and the lessons we learned from them. If you are in a hurry you can scroll to the last section The Big Lesson (in table of contents below).

During the eight months that we traveled in 2018, we stayed in twelve Airbnbs. The option to rent apartments at reasonable rates helps make full-time travel affordable. While Airbnb is not the only place to book short-term accommodations, it is probably the most well-known. We have relied on it and continue to do so. However, it was not without some bumps. One host misrepresented his apartment, leaving us with a curtain in place of a bathroom door. Another host canceled our reservation 11 days before our arrival date. But possibly the strangest thing was the solid block of ice in the freezer in our rental in Croatia. Despite these and some other issues, we learned to make Airbnb work for us, and you can too.

A Not So Smooth Start

After our first three months on the road, we were losing faith in our go-to accommodation booking site, Airbnb. We were initially drawn to Airbnb because of the wide range of choices worldwide and the fact that many hosts offer deep discounts for stays of 28 days or more. This fit in perfectly with our plans to spend one month in each location.

We got off to a less than promising start. Our first booking was an apartment in Barcelona. It was an instant book. Just push the button and your stay is scheduled. So we booked it and immediately posted this milestone to Facebook. We were on our way!

The next day we got a message from Manuel, the host, saying the price was wrong. He didn’t name a new price but asked us to make an offer. We said no and asked him to cancel the reservation. If you cancel an Airbnb reservation of 28 days or more (long-term in Airbnb land) you are liable for the first month’s fee. But Manuel wouldn’t budge.

After waiting several days for Manuel to cancel the reservation I called Airbnb and they said the best thing was for us to cancel and there would be no penalty.

With that taken care of we were able to book another apartment in Barcelona for $500 more than the first one. It had two bedrooms, a kitchen, a small balcony, and I kid you not, a washing machine on the rooftop patio.

Lesson learned – do not instant book.

We now communicate with the host before booking. We verify the dates and price and ask any questions about the accommodation at this time.

Barcelona Airbnb living room
The living room of our apartment in Barcelona. For $1,600 US it was safe and clean, but nothing special.
Barcelona Airbnb patio
Our tiny balcony in Barcelona. Hedgie loved watching the action from up there.
Next Stop – Paris

We were so excited to find a studio for $1,000 US per month. From the description, we knew it was small and we knew that $1,000 per month was very inexpensive for Paris. We planned to spend two months in Paris, so we grabbed this baby. The minute we walked in we knew that there was no way we could spend two months there.

There is small, and there is microscopic. The whole place was about 100 square feet. In addition, two things in the posting were misleading. First, there was a picture of a Murphy bed with shelving on either side. There was a Murphy bed, but no shelving because there wasn’t room for any. Second, there was a review stating that the bathroom didn’t have a door, with a reply from the host saying there was a door. Unless door has a different meaning in France this was a lie. There was a curtain separating the bathroom/kitchen area from the living/sleeping area. And it didn’t even go all the way across. Because of these two issues, the host agreed to let us out of the second month without penalty.

Paris Airbnb bathroom
The bathroom area in our Paris apartment. Note the tiny sink above the toilet. It did have an amazing shower though.
Paris Airbnb foldable table and chair
A foldable table and chair that became my early morning workplace while Steve slept.

Lesson learned – never book a place for more than one month. We can tolerate most places for that long.

Second lesson learned – always verify that there is a door on the bathroom. Only half kidding here.

Continue reading “Lessons From Airbnb”